Epic Clinical Analyst - Beaker
- Location: Arlington, VA
- Posted: Dec 17, 2018
This position is an intermediate level analyst position that develops Epic application solutions as well as other 3rd party clinical systems by investigating processes to understand data and communications flow with individual tasks and transactions. The analyst typically fulfills multiple roles throughout the development, implementation, management, and on-going support of comprehensive clinical information systems. Gains knowledge of the Epic EMR software, as well as medical center operations and workflow, and works closely with the Epic project team's application analysts and clinical leaders to translate business needs into EMR functionality.
This individual participates in the development of workflows, system configuration, change documentation, and training staff on EPIC clinical application functionality. Analyzes procedures and problems within manual/automated health care systems; reports findings and when applicable recommends options for resolutions. Formulates system scope and objectives. Confers with professional staff to ascertain specific requirements and assists in the completion of programming specifications. This requires the individual to stay current with the system and/or application as well as interfacing with appropriate departmental and external analysts. Must employ excellent communication skills in sharing information with users within department.
Works independently in completing project tasks and executing the following tasks as part of a clinical systems implementation: building system components; testing, documentation of workflows and other project information; implementation support and maintenance of Epic clinical system software; builds data sets, master files and reports; performs quality assurance and integrated testing and releases new functionality to end-users; reviews vendor software releases and updates; provides 24/7 problem management support and resolution for clinical systems. In addition this position requires the ability to independently interact with clients and demonstrate critical thinking and follow through when developing solutions to identified issues
Key attention to the build and workflow requirements needed to achieve and maintain federal incentive programs, for example, Meaningful Use. Dedicated attention and resources to make rapid adjustments to improve compliance to federal initiative, reporting of outcomes related to patient safety and quality.
The Clinical Systems Applications Analyst II is responsible for establishing credibility at all levels including clinical providers and builds problem-solving partnerships with customers and colleagues.
Reviews and understands system options and specifications in Clinical applications and utilizes the specifications as applicable to make recommendations on use.
Develops the preparation of functional and technical software specifications that reflect an in depth understanding of the business and end- user requirements while also considering the IT standards and technical direction.
Performs in-depth analysis of end user department workflows, data collection, reports details and other technical issues associated with Epic software as they relate to system design and build decisions. Involves complex qualitative and quantitative analysis on data and information collected as part of application requirement gathering. Understand and translate the business functionality into Epic system configuration and workflow validations.
Analyzes design alternatives and makes appropriate design decisions. Designs, validates and confirms new or changed functionality with the Epic environment that meets customer specifications.
Ensures the availability and efficiency of application processing, documentation and maintenance.
Accesses data from existing systems and produces formatted reports using multiple data sources, with minimal assistance.
Works with Epic and legacy system resources and the user community to ensure the applications meet the organization's needs. Advises senior analysts and/or managers of potential problems, requirements for expanded services and status of current systems on an ongoing basis.
Proactively completes assigned Epic application deployment(s), management, and testing tasks.
Builds, tests, and debugs Epic application(s) to ensure the system meets end user requirements. Builds complete testing plans to validate system parameters and functionality performs as specified, with minimal guidance.
Listens to business needs expressed by clients and documents clearly system capabilities and constraints.
Participates in identified development and production support meetings, reviews, and design sessions, as assigned
Writes scope statements, defining size and planning parameters of complex projects or multiple groups of tasks with minimal guidance.
Assesses risk, cost, schedule, and resource trade off when considering alternative IT solutions.
Provides complete documentation of all tasks and projects; develops and maintains specifications according to departmental standards.
Provide system production support including the analysis, prioritization and implementation of requested changes, analysis of new functionality, coordination of software release updates, system testing and interface enhancements.
Develops report specifications and works closely with report writers to ensure all operational and regulatory reporting needs are met including reports necessary to comply with Meaningful Use requirements
Assists application and technical teams in the on-going management of user requests, issues, clinical application problems, and delivery or information management systems solutions such as software enhancements or issue resolution.
Manages customer expectations while prioritizing and implementing requested changes to the system.
Adheres to organizational policies and procedures and documents change control and system problems according to departmental procedures. Develops and documents system and user procedures as necessary
Manages small projects according to department standards with guidance. Completes project and department deliverables as directed by IT leadership. Assists in the planning and completion of projects on time and as designed. Performs work tasks according to work plans and within target times. Promptly notifies managers of problems, unexpected tasks and missed targets
Follows the project lifecycle methodology on assigned projects and tasks.
Performs end-user functions for assigned products to a high level of competency.
Identifies and resolves complex issues. This includes identifying appropriate parties and potential solutions with minimal guidance. Delegates systems issues to junior resources for resolution. Provides guidance on priority.
Works with all clinical, business and IT constituents in positive, supportive and collaborative team manner.
Provides technical support to Business and Clinical Information Systems and applications and provides analysis of system requirements and specifications.
Consults directly with clinical and business users, and provides second-tier support to end users to ensure reliable application system availability and performance.
Evaluates clinic user competency and training requirements. Collaborates with Principal Trainers in the design and development of role-based training programs to support the workflows to be implemented.
Actively pursues training and knowledge of new technologies, and completes training programs as required.
Provides the necessary experience and knowledge to ensure all aspects of the application integrate with the other cross functional applications utilized by the organization.
Develops and maintains a thorough knowledge of the medical and/or business operations of the assigned clinical groups, while managing vendor relationships and responding to any technical questions.
Maintains software maintenance and report requests through service center tracking systems.
Ensures that reports, data and devices are appropriately secured.
Provides after-hours support as required.
Maintains awareness of the latest developments in key areas of responsibility and brings forward opportunities that might benefit the organization
Provides guidance and mentoring for clinical customers.
Provides "at the elbow" support to new EpicCare users during their go-live phase, including direct provider support during patient encounters.
Provides oral and written communications to end-users and other Epic support staff in a professional manner that focuses on ensuring clear communications that address the needs of the recipient.
Proactively communicates system changes to end-users.
Skills and Knowledge:
Knowledge and experience with health care information systems IT or knowledge of processes and workflows common in the hospital setting or physician office practices across varied specialties combined with advanced computer skills. Preferred: prior experience working on project team(s), health care system administration, financial and/or clinical systems support and maintenance as well as general knowledge of major health care information issues.
Knowledge of current business practices and computing systems, interfaces and hospital and medical group practice standard software including computer systems and methods utilized in structuring and preparing input data for computer applications. An ability to translate information into computer system specifications, design program logic for computer applications.
Knowledge of a variety of hardware and software environments and of the healthcare industry required.
Analytical skills necessary to apply computer technology to resolve clinical problems and/or increase operational efficiency of data processing systems. Ability to analyze the functionality of systems and their fit with specifications.
Must have technical expertise in subject matter areas demonstrated by documented experience in analysis, process design and workflow, research, installation/implementation and support of software applications and systems. Advanced training in SAS, JMP or other statistical software packages is highly desirable.
Basic knowledge of SQL and report writing highly desirable.
IT or clinical experience in one or more of the following areasis typically preferred: OR, Anesthesia, Emergency, Pharmacy, Oncology, CPOE, Clinical Documentation, Obstetrics/L&D, Radiology, Laboratory, Cardiology, or the Ambulatory Office setting.
Understands relationships between system processes/programs, system parameters, files and data relationships for assigned products. Demonstrated knowledge of clinical documentation and orders databases, workflows, master files, category lists, synonyms and preference lists.
Ability to research, analyze and thoroughly understand workflows of end users, using this knowledge to configure systems which improve processes, add efficiencies and promote patient safety. Ability to use standard flowcharting tools and techniques to create and maintain business process and functional flow charts. Is able to read and edit flow charts.
Proficient knowledge of web-based technologies, processes, and analytics.
Ability to deliver IT solutions through the entire systems development lifecycle (requirements, design, build, test, deploy, and support).
Ability to employ software quality assurance and testing concepts, techniques, industry best practices, tools and standards.
Ability to employ systems analysis concepts, techniques, industry best practices, tools and standards.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Excellent skills in dealing with unstructured problems that affect efficiency and effectiveness of customers
Basic knowledge of standardized quality improvement methodologies.
Demonstrates timely, effective and efficient troubleshooting of end user questions/complaints.
Ability to respond to changing demands, priorities, procedures and technology.
Able to lead groups to make key decisions. Ability to lead meetings, prioritize, resolve conflicts, maintain issues lists and help manage a project plan
Interpersonal skills necessary in order to communicate effectively with user departments in ascertaining and converting needs for application to electronic data processing systems. Ability to express needs clearly, both verbally and in writing.
Ability to work independently. Self-directed in identifying changing demands and priorities. Acts as a change agent in adjusting to new procedures and technology.
Dedication to detail with proven organizational skills
Ability to establish and maintain effective working relationships with co-workers, supervisors, and user department personnel
Project management and planning expertise. Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions.
Bachelor Degree in Health Care Administration, Clinical Information Systems, Informatics, Information Technology, or Sciences is required (or equivalent experience). RN, RRT, RPH, ARNP, PA degrees may be acceptable.
5 years of progressive healthcare industry experience preferably in a hospital or major medical center clinical setting, including IT system deployment experience as a clinical analyst, business analyst or systems analyst with multiple technology implementations preferred. Clinical support service experience.
3 years experience with clinical hospital software and/or hardware technology, database, screen handler, query languages, including designing, configuring, training, or implementing clinical systems applications. Healthcare operations background is desirable.
Knowledge of operational healthcare hospital workflows including clinical and business workflow analysis for development of electronic solutions within assigned applications is preferred.
Hands-on Epic clinical systems experience with appropriate Epic training in at least one area is preferred. Demonstrated technical administrative experience with Epic clinical applications, including but not limited to master file maintenance and clinical build (i.e. smart sets, order sets, documentation flowsheets). Experience supporting Epic clinical systems, with design, build and validate experience preferred.
Proficient knowledge of and ability to employ systems analysis concepts, techniques, industry best practices, tools and standards.
Proficient knowledge of and ability to employ software quality assurance and testing concepts, techniques, industry best practices, tools and standards.
Epic certification in a clinical application is strongly preferred. Any certification(s) related to software applications, technology infrastructure and/or clinical specializations may be acceptable combined with attending a multi-week Epic training program and obtaining an associated certification within six months of program completion.
Experience in project planning and procedural analysis preferred.
Proficient knowledge of and ability to work with SDLC concepts.
Excellent written and oral communications skills, especially active listening and writing