Arkansas Hospice



Arkansas Hospice is comprised of people who have a passion for providing comfort to individuals when they are the most vulnerable. Patients enrolled in our care and their families will be attended to by a team comprised of:

  • Certified nursing assistants
  • Registered nurses
  • Chaplains
  • Social workers
  • Doctors
  • Pharmacists
  • Volunteers
  • Veterans and pediatric dedicated teams
  • Grief support specialists
  • Administrative support
  • And more

Our Mission is to enhance the quality of life for those facing serious illness and loss by surrounding them with love and embracing them with the best in physical, emotional and spiritual care.

Our Vision is to be the leader in hospice and palliative care through education, innovation and transformation of the patient, family and community experience.


Awards

2019 Awards

  • Deyta Analytics Hospice Honors Award and Hospice Honors Elite Award
  • We Honor Veterans Level 5 Hospice Partner

2018 Awards

  • Hospice and Palliative Care Association of Arkansas Heart Awards
  • Arkansas Hospital Association Diamond Awards

2017 Awards 

  • Unity Health Foundation Spirit of Unity award
  • Arkansas Hospital Association Diamond Awards
  • Deyta Analytics Hospice Honors Award and Hospice Honors Elite Award
  • Blue & You Foundation Grant Recipient
Arkansas Hospice Pine Bluff, AR, USA
Feb 17, 2020
Full time
The Case Manager is a Registered Nurse who oversees and participates in the provision of appropriate clinical interventions and support to an assigned caseload of hospice patients. QUALIFICATIONS Education: Graduation from an accredited school of nursing; BSN preferred. Experience: Minimum of one year nursing experience in a hospital, home health agency, hospice, or related program. Licensure: Licensed as a Registered Nurse (RN) in Arkansas. Additional Requirements: Valid Arkansas driver’s license, personal automobile, automobile insurance, and personal cell phone required. PRIMARY RESPONSIBILITIES 1. Manages the patient care functions after the initial admission and assignment to a designated Case Manager. 2. Assists in the admission process as requested. 3. Interprets, when necessary, Arkansas Hospice, Inc. policies and procedures for nursing staff and others to assure understanding and compliance. 4. Coordinates and collaborates with interdisciplinary team members for the management of the plan of care on an ongoing basis to meet patient./family needs.. 5. Updates the Plan of Care on an ongoing basis keeping other team members current regarding the progress of the patient’s physical status and any changing needs for care. 6. Facilitates effective written and verbal communication with patients/families and other healthcare providers. 7. Maintains communication with attending physician and community organizations concerning resources for assigned patients/families. 8. Monitors pain and symptom control to assure optimal patient comfort. 9. Coordinates CNA scheduling needs with Patient Care Coordinator/Area Manager or designee. 10. Initiates referrals for other hospice related care and services. 11. Serves as a preceptor for nurses in orientation, students, and trainees. 12. Reviews documentation of staff as directed; assures documentation is complete, accurate, and timely according to organizational policies and practice standards. 13. Participates in interdisciplinary team meetings, case conferences, care planning activities, and other committee meetings as assigned. 14. Actively participates in Performance Improvement activities. 15. Participates in community outreach activities to educate the public about Arkansas Hospice, Inc. services. 16. Coordinates and provides education on hospice and hospice services for patients/families, other team members, and the community. 17. Rotates on-call duty to provide 24-hour service to patients and families as assigned. 18. Maintains strict confidentiality at all times. 19. Utilizes and models excellent customer service skills at all times; seeks opportunities to assist patients, families and co-workers; demonstrates teamwork and cooperation. 20. Accepts direction and follows instructions from supervisor; seeks additional information as needed; works with minimal supervision. 21. Adheres to all organizational and departmental policies and procedures. 22. Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work. 23. Attends all required meetings and inservices; seeks opportunities for additional professional development activities as appropriate. COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION. 1. Knowledge of palliative care with emphasis on symptom control associated with terminal illness. 2. Knowledge of the holistic approach toward patient care and the nursing process as it applies to hospice patients and families. 3. Knowledge and acceptance of hospice philosophy and principles of care. 4. Skill in organizing and prioritizing workloads to meet deadlines. 5. Ability to recognize both positive and negative aspects of death and grief. 6. Ability to communicate effectively both orally and in writing. 7. Ability to communicate effectively with co-workers and other customers. 8. Ability to follow basic safety policies and procedures. 9. Ability to use good judgment and to maintain confidentiality of information. 10. Ability to work as a team player. 11. Ability to demonstrate tact, resourcefulness, patience and dedication. 12. Ability to accept direction and adhere to policies and procedures. 13. Ability to work in a fast-paced environment.
Arkansas Hospice Pine Bluff, AR, USA
Feb 17, 2020
Full time
The Case Manager is a Registered Nurse who oversees and participates in the provision of appropriate clinical interventions and support to an assigned caseload of hospice patients. QUALIFICATIONS Education: Graduation from an accredited school of nursing; BSN preferred. Experience: Minimum of one year nursing experience in a hospital, home health agency, hospice, or related program. Licensure: Licensed as a Registered Nurse (RN) in Arkansas. Additional Requirements: Valid Arkansas driver’s license, personal automobile, automobile insurance, and personal cell phone required. PRIMARY RESPONSIBILITIES 1. Manages the patient care functions after the initial admission and assignment to a designated Case Manager. 2. Assists in the admission process as requested. 3. Interprets, when necessary, Arkansas Hospice, Inc. policies and procedures for nursing staff and others to assure understanding and compliance. 4. Coordinates and collaborates with interdisciplinary team members for the management of the plan of care on an ongoing basis to meet patient./family needs.. 5. Updates the Plan of Care on an ongoing basis keeping other team members current regarding the progress of the patient’s physical status and any changing needs for care. 6. Facilitates effective written and verbal communication with patients/families and other healthcare providers. 7. Maintains communication with attending physician and community organizations concerning resources for assigned patients/families. 8. Monitors pain and symptom control to assure optimal patient comfort. 9. Coordinates CNA scheduling needs with Patient Care Coordinator/Area Manager or designee. 10. Initiates referrals for other hospice related care and services. 11. Serves as a preceptor for nurses in orientation, students, and trainees. 12. Reviews documentation of staff as directed; assures documentation is complete, accurate, and timely according to organizational policies and practice standards. 13. Participates in interdisciplinary team meetings, case conferences, care planning activities, and other committee meetings as assigned. 14. Actively participates in Performance Improvement activities. 15. Participates in community outreach activities to educate the public about Arkansas Hospice, Inc. services. 16. Coordinates and provides education on hospice and hospice services for patients/families, other team members, and the community. 17. Rotates on-call duty to provide 24-hour service to patients and families as assigned. 18. Maintains strict confidentiality at all times. 19. Utilizes and models excellent customer service skills at all times; seeks opportunities to assist patients, families and co-workers; demonstrates teamwork and cooperation. 20. Accepts direction and follows instructions from supervisor; seeks additional information as needed; works with minimal supervision. 21. Adheres to all organizational and departmental policies and procedures. 22. Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work. 23. Attends all required meetings and inservices; seeks opportunities for additional professional development activities as appropriate. COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION. 1. Knowledge of palliative care with emphasis on symptom control associated with terminal illness. 2. Knowledge of the holistic approach toward patient care and the nursing process as it applies to hospice patients and families. 3. Knowledge and acceptance of hospice philosophy and principles of care. 4. Skill in organizing and prioritizing workloads to meet deadlines. 5. Ability to recognize both positive and negative aspects of death and grief. 6. Ability to communicate effectively both orally and in writing. 7. Ability to communicate effectively with co-workers and other customers. 8. Ability to follow basic safety policies and procedures. 9. Ability to use good judgment and to maintain confidentiality of information. 10. Ability to work as a team player. 11. Ability to demonstrate tact, resourcefulness, patience and dedication. 12. Ability to accept direction and adhere to policies and procedures. 13. Ability to work in a fast-paced environment.
Arkansas Hospice North Little Rock, AR, USA
Feb 17, 2020
Full time
The Medical Social Worker assists patients/families in coping with the impact of illness and/or anticipated death and provides a variety of social work services under the direction of a physician. The Medical Social Worker performs psychosocial assessments, provides ongoing psychosocial counseling, direct case management services, and bereavement services. The Medical Social Worker also provides community education, participates in outreach activities, and serves as a patient/family advocate. The Medical Social Worker is an active member of the interdisciplinary team. QUALIFICATIONS Education: Bachelor’s degree in Social Work required; Master’s degree preferred. Experience: Previous related work experience in a hospice or other healthcare setting preferred. Licensure: LSW required (a Bachelor’s prepared Social Worker must be supervised by an MSW); LCSW preferred. Additional Requirements: Valid Arkansas driver’s license, car, car insurance, and personal cell phone required. PRIMARY RESPONSIBILITIES 1. Provides palliative and supportive casework in order to resolve patient/family financial and emotional issues related to death and dying. 2. Participates in admission process. 3. Completes comprehensive initial psychosocial and bereavement assessments; assists in the development and revision of the interdisciplinary Plan of Care. 4. Conducts ongoing reassessments of patient/family; completes visits based on clinical assessment and plan of care. 5. Provides short-term crisis intervention and individual or family counseling as indicated. 6. Actively serves as patient/family advocate. 7. Assists the patient, family, and caregiver in coping with issues related to death and dying and utilizing community resources. 8. Maintains accurate and timely documentation in patient’s medical record. 9. Provides educational programs for the community and staff as requested. 10. Collaborates with physician and other team members to assist in their understanding of significant social, emotional, and environmental factors related to the patient/family status. 11. Facilitates effective communication among all caregivers. 12. Participates in the interdisciplinary team meetings, case conferences, and other planning meetings. 13. Participates in QAPI program and other committees, task forces, and agency events as required. 14. Develops and maintains contact with appropriate community agencies and services in order to promote interagency cooperation and to facilitate related referrals. 15. MSWs may provide clinical supervision to BSWs as assigned. 16. Maintains strict confidentiality at all times. 17. Utilizes and models excellent customer service skills at all times; seeks opportunities to assist patients, families and co-workers; demonstrates teamwork and cooperation. 18. Accepts direction and follows instructions from supervisor; seeks additional information as needed; works with minimal supervision. 19. Adheres to all organizational and departmental policies and procedures. 20. Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work. 21. Attends all required meetings and inservices; seeks opportunities for additional professional development activities as appropriate. 22. Performs other duties as assigned. COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION. 1. Knowledge and acceptance of hospice philosophy and principles of care. 2. Skill in organizing and prioritizing workloads to meet deadlines. 3. Skill in public speaking. 4. Ability to provide counseling to individuals and groups. 5. Ability to recognize both positive and negative aspects of death and grief. 6. Ability to communicate effectively both orally and in writing with co-workers and other customers. 7. Ability to follow basic safety policies and procedures. 8. Ability to use good judgment and to maintain confidentiality of information. 9. Ability to work as a team player. 10. Ability to demonstrate tact, resourcefulness, patience and dedication. 11. Ability to accept direction and adhere to policies and procedures. 12. Ability to work in a fast-paced environment.
Arkansas Hospice Russellville, AR, USA
Feb 12, 2020
PRN
The Staff Registered Nurse (RN) is responsible for coordinating the interdisciplinary Plan of Care for assigned patients/families, providing appropriate interventions and support for the patients/families/caregivers by identifying their physical, psychological, social, economic and spiritual needs, and actively participating as a member of the interdisciplinary team by providing these interventions. QUALIFICATIONS Education: Graduation from an accredited school of nursing; BSN preferred. Experience: Previous nursing experience in a hospital, home health agency, or hospice preferred; new graduates also eligible. Licensure: Licensed as a Registered Nurse in Arkansas. Additional Requirements: Ability to work flexible hours and occasional overtime required. CPR certification required (Little Rock Inpatient Center). PRIMARY RESPONSIBILITIES 1. Provides safe, high quality, and comprehensive nursing care to assigned patients, families and caregivers; coordinates development and revision of the patient’s Plan of Care. 2. Performs ongoing physical and emotional assessment of patient/family for admission to hospice; assesses patient/family/caregiver for response and acceptance of the hospice concept; provides accurate information regarding services and expectations for care. 3. In collaboration with the hospice physician, provides patient care which emphasizes the relief of pain and physical discomfort and addresses the spiritual needs and emotional stresses which may accompany a life threatening illness. 4. Obtains data on physical, psychological, social, and spiritual factors that may influence patient/family health status; incorporates the data into the plan of care as indicated. 5. Promotes effective written and verbal communication with patients, families, interdisciplinary team members, and other health care providers. Initiates communication with the attending physician and other community resources to report changes and coordinate optimal care and use of resources for assigned patients/families. 6. Maintains up-to-date patient records so that problems, plans, actions, and goals are accurately and clearly stated and changes are reflected as they occur. 7. Documents care given daily according to organizational guidelines. 8. Provides education and information about hospice and hospice care for patients, families, team members, and the community. Teaches families and caregivers appropriate techniques for providing patient care. 9. Uses equipment and supplies effectively and efficiently. Orders supplies, medications, and equipment appropriately. 10. Actively participates in interdisciplinary team meetings, case conferences, and other care plan meetings. 11. Conducts evaluations of CNA’s and/or LPN’s according to state health and federal regulations. 12. Actively participates in QAPI program. 13. Maintains strict confidentiality at all times. 14. Utilizes and models excellent customer service skills at all times; seeks opportunities to assist patients, families and co-workers; demonstrates teamwork and cooperation. 15. Accepts direction and follows instructions from supervisor; seeks additional information as needed; works with minimal supervision. 16. Adheres to all organizational and departmental policies and procedures. 17. Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work. 18. Attends all required meetings and inservices; seeks opportunities for additional professional development activities as appropriate. 19. Performs other duties as assigned. COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION. 1. Knowledge of palliative care with emphasis on symptom control associated with terminal illness. 2. Knowledge of the holistic approach toward patient care and the nursing process as it applies to hospice patients and families. 3. Knowledge and acceptance of hospice philosophy and principles of care. 4. Skill in organizing and prioritizing workloads to meet deadlines. 5. Ability to recognize both positive and negative aspects of death and grief. 6. Ability to communicate effectively both orally and in writing. 7. Ability to communicate effectively with co-workers and other customers. 8. Ability to follow basic safety policies and procedures. 9. Ability to use good judgment and to maintain confidentiality of information. 10. Ability to work as a team player. 11. Ability to demonstrate tact, resourcefulness, patience and dedication. 12. Ability to accept direction and adhere to policies and procedures. 13. Ability to work in a fast-paced environment.
Arkansas Hospice North Little Rock, AR, USA
Feb 12, 2020
Full time
The Case Manager is a Registered Nurse who oversees and participates in the provision of appropriate clinical interventions and support to an assigned caseload of hospice patients. QUALIFICATIONS Education: Graduation from an accredited school of nursing; BSN preferred. Experience: Minimum of one-year nursing experience in a hospital, home health agency, hospice, or related program. Licensure: Licensed as a Registered Nurse (RN) in Arkansas. Additional Requirements: Valid Arkansas driver’s license, personal automobile, automobile insurance, and personal cell phone required. PRIMARY RESPONSIBILITIES 1. Manages the patient care functions after the initial admission and assignment to a designated Case Manager. 2. Assists in the admission process as requested. 3. Interprets, when necessary, Arkansas Hospice, Inc. policies and procedures for nursing staff and others to assure understanding and compliance. 4. Coordinates and collaborates with interdisciplinary team members for the management of the plan of care on an ongoing basis to meet patient./family needs.. 5. Updates the Plan of Care on an ongoing basis keeping other team members current regarding the progress of the patient’s physical status and any changing needs for care. 6. Facilitates effective written and verbal communication with patients/families and other healthcare providers. 7. Maintains communication with attending physician and community organizations concerning resources for assigned patients/families. 8. Monitors pain and symptom control to assure optimal patient comfort. 9. Coordinates CNA scheduling needs with Patient Care Coordinator/Area Manager or designee. 10. Initiates referrals for other hospice related care and services. 11. Serves as a preceptor for nurses in orientation, students, and trainees. 12. Reviews documentation of staff as directed; assures documentation is complete, accurate, and timely according to organizational policies and practice standards. 13. Participates in interdisciplinary team meetings, case conferences, care planning activities, and other committee meetings as assigned. 14. Actively participates in Performance Improvement activities. 15. Participates in community outreach activities to educate the public about Arkansas Hospice, Inc. services. 16. Coordinates and provides education on hospice and hospice services for patients/families, other team members, and the community. 17. Rotates on-call duty to provide 24-hour service to patients and families as assigned. 18. Maintains strict confidentiality at all times. 19. Utilizes and models excellent customer service skills at all times; seeks opportunities to assist patients, families and co-workers; demonstrates teamwork and cooperation. 20. Accepts direction and follows instructions from supervisor; seeks additional information as needed; works with minimal supervision. 21. Adheres to all organizational and departmental policies and procedures. 22. Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work. 23. Attends all required meetings and inservices; seeks opportunities for additional professional development activities as appropriate. COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION. 1. Knowledge of palliative care with emphasis on symptom control associated with terminal illness. 2. Knowledge of the holistic approach toward patient care and the nursing process as it applies to hospice patients and families. 3. Knowledge and acceptance of hospice philosophy and principles of care. 4. Skill in organizing and prioritizing workloads to meet deadlines. 5. Ability to recognize both positive and negative aspects of death and grief. 6. Ability to communicate effectively both orally and in writing. 7. Ability to communicate effectively with co-workers and other customers. 8. Ability to follow basic safety policies and procedures. 9. Ability to use good judgment and to maintain confidentiality of information. 10. Ability to work as a team player. 11. Ability to demonstrate tact, resourcefulness, patience and dedication. 12. Ability to accept direction and adhere to policies and procedures. 13. Ability to work in a fast-paced environment.
Arkansas Hospice Hot Springs, AR, USA
Feb 12, 2020
Full time
Under the direct supervision of a Registered Nurse, the Certified Nursing Assistant provides personal hygiene for the patients of Arkansas Hospice and maintains a safe and orderly environment within the guidelines of the interdisciplinary team plan of care. QUALIFICATIONS Education: High school diploma or GED; satisfactory completion of a nursing assistant training and competency evaluation program that complies with Arkansas Department of Health guidelines also required. Experience: Previous experience in direct patient care in a hospital, long-term care facility, or hospice preferred. Licensure: Certified Nursing Assistant Additional Requirements: Must be eligible for a Letter of Determination and successfully complete a skills evaluation test. Valid Arkansas driver’s license, car insurance, and car also required (Home Care).   PRIMARY RESPONSIBILITIES Under the direction and ongoing supervision of the Registered Nurse, performs the following procedures, respecting the dignity, comfort, and privacy of the patient: Bed bath/sponge bath/tub/whirlpool, and shower; Shampoo Skin, hair, and nail care (excluding diabetic patients) Oral hygiene/care of the mouth/denture care Toileting and elimination; assistance to bathroom or in using bedpan or commode Normal range of motion and positioning Safe transfer and ambulation techniques Feeding and fluids; sets up meal tray and encourages fluids Assists nurse when treatments are being performed Performs routine housekeeping tasks to provide a safe and comfortable environment as instructed by the Registered Nurse Conducts rounds on assigned patients every two hours and as needed to assure basic physical care needs are met. Alerts the professional care team member when problems are identified that require professional intervention (Inpatient Center) Maintains accurate documentation of assignments for each patient as directed by Registered Nurse. Establishes a relationship with the patient and family which is respectful, caring and promotes trust and confidentiality while maintaining appropriate boundaries. Communicates effectively with members of the interdisciplinary team, patient, and family. Recognizes and immediately reports to Registered Nurse any changes in the patient’s mental or physical condition, family situation, and/or emergencies. Properly uses equipment required for ensuring patient’s safety. Maintains a clean, safe environment while caring for the patient. Observes, reports, and documents patient status and services provided. Reads and records vital signs indicated on the Plan of Care. Notifies Registered Nurse if vital signs are found to be outside normal limits. Follows standard precautions and basic infection control procedures according to OSHA regulations and Arkansas Hospice, Inc. policies and procedures. Maintains strict confidentiality at all times. Utilizes and models excellent customer service skills at all times; seeks opportunities to assist patients, families and co-workers; demonstrates teamwork and cooperation Accepts direction and follows instructions from supervisor; seeks additional information as needed; works with minimal supervision. Adheres to all organizational and departmental policies and procedures. Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work. Attends all required meetings and inservices; seeks opportunities for additional professional development activities as appropriate. Successfully completes a total of at least twelve continuing education hours per year in order to maintain competency and skills required for certification. Performs other duties as assigned. COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION. Knowledge and acceptance of hospice philosophy and principles of care. Skill in organizing and prioritizing workloads to meet deadlines. Skill in observation, communication, and documentation. Ability to communicate effectively both orally and in writing with co-workers and other customers. Ability to establish and maintain effective working relationships with co-workers, patients, families, and other caregivers. Ability to follow basic safety policies and procedures. Ability to use good judgment and to maintain confidentiality of information. Ability to work as a team player. Ability to demonstrate tact, resourcefulness, patience and dedication. Ability to accept direction and adhere to policies and procedures. Ability to work in a fast-paced environment
Arkansas Hospice North Little Rock, AR, USA
Feb 12, 2020
Full time
The Provider Relations Representative is responsible for identifying current and potential referral sources and marketing Arkansas Hospice services to those sources. These referral sources include physicians, case managers, social workers, nurses, hospitals, long term care facilities. QUALIFICATIONS Education: Bachelor’s degree in Communications, Marketing, Social Services, or related field preferred; high school diploma/GED plus at least 5 years recent directly related experience may be substituted for a degree. Experience: Minimum of two years previous related work experience preferably in a hospice. Additional Requirements: Valid Arkansas driver’s license, car insurance, and car required. Must be able to travel daily to various locations. PRIMARY RESPONSIBILITIES 1. Contacts referral sources according to marketing plan: • Level A Source (frequently refers patients and has highest referral potential; visits weekly) • Level B Source (frequently refers patients; visits every two weeks) • Level C Source ( occasionally refers patients; visits monthly) • Level D Source ( rarely refers patients or does not yet refer patients; visits quarterly) 2. Identifies potential referral sources and arranges educational visits by Provider Relations staff or team. 3. Staffs Arkansas Hospice booths at provider meetings. 4. Provides educational inservices to healthcare providers. 5. Collaborates with local clinical team to assist with community events and presentations. 6. Notifies, documents and collaborates with the appropriate staff member(s) and/or clinical leaders regarding any patient care or service issues discussed during visits to referral sources. 7. Develops relationships with nursing homes, hospitals, healthcare providers, and other referral resources. 8. Actively solicits new contracts and updates existing contracts with hospitals, nursing homes, and ALF’s in the service area. 9. Develops market plan for assigned territory and maintains profiles on current and potential referral sources. 10. Collaborates with local clinical team to address potential service opportunities throughout territory. 11. Utilizes supplies and monies as budgeted; obtains prior approval from direct supervisor for all expenditures. 12. Maintains strict confidentiality at all times. 13. Utilizes and models excellent customer service skills at all times; seeks opportunities to assist patients, families and co-workers; demonstrates teamwork and cooperation. 14. Accepts direction and follows instructions from supervisor; seeks additional information as needed; works with minimal supervision. 15. Adheres to all organizational and departmental policies and procedures. 16. Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work. 17. Attends all required meetings and inservices; seeks opportunities for additional professional development activities as appropriate. 18. Performs other duties as assigned. COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION. 1. Knowledge and acceptance of hospice philosophy and principles of care. 2. Knowledge of computer software applications. 3. Skill in organizing and prioritizing workloads to meet deadlines. 4. Skill in public speaking. 5. Ability to work independently with a minimum of supervision. 6. Ability to work collaboratively with patient, health care team, physicians, hospice employees and volunteers. 7. Ability to communicate effectively both orally and in writing with co-workers and other customers. 8. Ability to follow basic safety policies and procedures. 9. Ability to use good judgment and to maintain confidentiality of information. 10. Ability to work as a team player. 11. Ability to demonstrate tact, resourcefulness, patience and dedication. 12. Ability to accept direction and adhere to policies and procedures. 13. Ability to work in a fast-paced environment and complete multiple tasks simultaneously.
Arkansas Hospice North Little Rock, AR, USA
Feb 12, 2020
Full time
The On-Call Nurse is a member of the interdisciplinary team and responsible for providing skilled nursing interventions and supportive care in patient homes on weekends, evenings, nights, and holiday on-call in accordance with the hospice interdisciplinary plan of care for each patient. QUALIFICATIONS Education: Graduation from an accredited school of nursing; BSN preferred. Experience: Minimum of two years of nursing experience with a minimum of one year in hospice or home health. Licensure: Licensed as a Registered Nurse (RN) in Arkansas. Additional Requirements: Must be able to work rotating schedule 7 out of 14 days in a pay period; position is paid a salary based on an 80-hour pay period. Must also possess a valid Arkansas driver’s license, car, car insurance, and personal cell phone. PRIMARY RESPONSIBILITIES 1. Assumes responsibility for weekends, evenings, nights and holiday on-call duty as scheduled and consistent with Arkansas Hospice policies and procedures. 2. Assumes primary responsibility for Arkansas Hospice home-based clients including assessing, planning, implementing and evaluating phases of the nursing process. 3. Initiates communication with attending physicians and/or Medical Director to report changes in patient/family and coordinate optimal hospice care for the patient and family. 4. Obtains data on physical, psychological, social and spiritual issues that may influence patient/family health status and incorporates that data into the interdisciplinary care plan as indicated. 5. Responsible for maintaining current patient records so that problems, plans, actions and goals are accurately and clearly stated and changes are reflected as they occur. 6. Monitors physical care of patients and instructs primary caregivers, volunteers and employed caregivers in ways to activate optimal physical comfort and provide emotional support. 7. Responds to medical and emotional crisis and/or death of patients and makes home visits to provide direct care as appropriate. 8. Attends the death, provides appropriate counsel at time of death, and notifies appropriate officials; may be responsible to pronounce death and complete and sign the death certificate. 9. Completes admission process and required documentation in an accurate and timely manner, in the electronic medical record, as needed. 10. Demonstrates familiarity with the hospice philosophy, agency’s mission, policies, procedures, and the rules and regulations related to delivery of hospice care. 11. Performs triage with the caregiver/family regarding patient needs, pain crisis, end-of-life issues and death. 12. Completes documentation in the electronic medical record daily, as outlined by agency policy. 13. Is available by pager/cell phone at all times when on call. Pager/cell phone will remain on at all times in order to respond quickly. 14. All on call team members will be available to make patient visits at any time during their work shifts. Any on call nurse will be subject to respond to patient/family care needs in the patient’s place of residence regardless of the nurse’s current assignment (i.e., triage or runner assignments). 15. On call staff may be reassigned other duties within the on call team’s responsibilities as needed to insure patient care coverage. (i.e., A triage nurse may be reassigned a runner assignment as need arises or runner nurse may be reassigned to triage patient calls as needed.) 16. Reports to Administrator-on-Call as needed. 17. Actively participates in QAPI program. 18. Maintains strict confidentiality at all times. 19. Utilizes and models excellent customer service skills at all times; seeks opportunities to assist patients, families and co-workers; demonstrates teamwork and cooperation. 20. Accepts direction and follows instructions from supervisor; seeks additional information as needed; works with minimal supervision. 21. Adheres to all organizational and departmental policies and procedures. 22. Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work. 23. Attends all required meetings and inservices; seeks opportunities for additional professional development activities as appropriate. COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION. 1. Knowledge of palliative care with emphasis on symptom control associated with terminal illness. 2. Knowledge of the holistic approach toward patient care and the nursing process as it applies to hospice patients and families. 3. Knowledge and acceptance of hospice philosophy and principles of care. 4. Skill in organizing and prioritizing workloads to meet deadlines. 5. Ability to recognize both positive and negative aspects of death and grief. 6. Ability to communicate effectively both orally and in writing. 7. Ability to communicate effectively with co-workers and other customers. 8. Ability to follow basic safety policies and procedures. 9. Ability to use good judgment and to maintain confidentiality of information. 10. Ability to work as a team player. 11. Ability to demonstrate tact, resourcefulness, patience and dedication. 12. Ability to accept direction and adhere to policies and procedures. 13. Ability to work in a fast-paced environment.
Arkansas Hospice North Little Rock, AR, USA
Feb 12, 2020
Full time
The Staff Accountant is responsible for general accounting duties including general ledger, accounts payable, accounts receivable, and payroll. QUALIFICATIONS Education: Bachelor’s degree in Accounting. Experience: A minimum of one year experience with general ledger, accounts payable, and/or bookkeeping. Additional Requirements: Competent with business computer software applications including Microsoft Word and Excel. PRIMARY RESPONSIBILITIES 1. Assists with monthly general ledger journal entries including preparation and data entry for all related corporations. 2. Reconciles general ledger accounts and assists with other reconciliations as needed. 3. Reviews A/P batches prior to posting to the G/L. 4. Assists with annual audit; retrieves information required to prepare for year end. 5. Recommends policies, practices, and procedures to enhance cost effective and efficient daily operations. 6. Files and updates journal entries. 7. Assists with accounts receivable duties by keying manual insurance payments into Patient Software. 8. Prepares deposits for Medicare/Medicaid/private insurance converting the information from Patient Software to a usable form in Accounting Software (utilizing a pivot table). 9. Assists Accounts Payable by preparing large vendor spreadsheets for payment as required. 10. Prepares monthly settlement (Due to/Due From) for payment between related corporations in a timely manner. 11. Scans and deposits daily checks received; is responsible for security of checks until properly disposed of with the approval and witnessing of the Finance Director. 12. Maintains the employee mileage and cell phone spreadsheets for payroll input. 13. Verifies information on timesheets each payroll prior to payroll being submitted for final processing. 14. Prepares monthly general ledger and payroll variance reports for managers. 15. Maintains the Fixed Asset subledger and records addition and disposal entries into the general ledger. 16. Serves as backup for Accounts Payable clerk and Payroll Clerks. 17. Performs related duties as assigned. 18. Maintains strict confidentiality at all times. 19. Utilizes and models excellent customer service skills at all times; seeks opportunities to assist patients, families and co-workers; demonstrates teamwork and cooperation. 20. Accepts direction and follows instructions from supervisor; seeks additional information as needed; works with minimal supervision. 21. Adheres to all organizational and departmental policies and procedures. 22. Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work. 23. Attends all required meetings and inservices; seeks opportunities for additional professional development activities as appropriate. COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION. 1. Knowledge of the hospice concept. 2. Knowledge of multiple computer software applications. 3. Ability to communicate effectively both orally and in writing with co-workers and other customers. 4. Ability to follow basic safety policies and procedures. 5. Ability to use good judgment and to maintain confidentiality of information. 6. Ability to work as a team player. 7. Ability to demonstrate tact, resourcefulness, patience and dedication. 8. Ability to accept direction and adhere to policies and procedures. 9. Ability to work in a fast-paced environment.
Arkansas Hospice Little Rock, AR, USA
Feb 12, 2020
Full time
Under the direct supervision of a Registered Nurse, the Certified Nursing Assistant provides personal hygiene for the patients of Arkansas Hospice and maintains a safe and orderly environment within the guidelines of the interdisciplinary team plan of care. QUALIFICATIONS Education: High school diploma or GED; satisfactory completion of a nursing assistant training and competency evaluation program that complies with Arkansas Department of Health guidelines also required. Experience: Previous experience in direct patient care in a hospital, long-term care facility, or hospice preferred. Licensure: Certified Nursing Assistant Additional Requirements: Must be eligible for a Letter of Determination and successfully complete a skills evaluation test. Valid Arkansas driver’s license, car insurance, and car also required (Home Care). PRIMARY RESPONSIBILITIES 1. Under the direction and ongoing supervision of the Registered Nurse, performs the following procedures, respecting the dignity, comfort, and privacy of the patient: • Bed bath/sponge bath/tub/whirlpool, and shower; • Shampoo • Skin, hair, and nail care (excluding diabetic patients) • Oral hygiene/care of the mouth/denture care • Toileting and elimination; assistance to bathroom or in using bedpan or commode • Normal range of motion and positioning • Safe transfer and ambulation techniques • Feeding and fluids; sets up meal tray and encourages fluids • Assists nurse when treatments are being performed 2. Performs routine housekeeping tasks to provide a safe and comfortable environment as instructed by the Registered Nurse 3. Conducts rounds on assigned patients every two hours and as needed to assure basic physical care needs are met. Alerts the professional care team member when problems are identified that require professional intervention (Inpatient Center) 4. Maintains accurate documentation of assignments for each patient as directed by Registered Nurse. 5. Establishes a relationship with the patient and family which is respectful, caring and promotes trust and confidentiality while maintaining appropriate boundaries. 6. Communicates effectively with members of the interdisciplinary team, patient, and family. 7. Recognizes and immediately reports to Registered Nurse any changes in the patient’s mental or physical condition, family situation, and/or emergencies. 8. Properly uses equipment required for ensuring patient’s safety. 9. Maintains a clean, safe environment while caring for the patient. 10. Observes, reports, and documents patient status and services provided. Reads and records vital signs indicated on the Plan of Care. Notifies Registered Nurse if vital signs are found to be outside normal limits. 11. Follows standard precautions and basic infection control procedures according to OSHA regulations and Arkansas Hospice, Inc. policies and procedures. 12. Maintains strict confidentiality at all times. 13. Utilizes and models excellent customer service skills at all times; seeks opportunities to assist patients, families and co-workers; demonstrates teamwork and cooperation 14. Accepts direction and follows instructions from supervisor; seeks additional information as needed; works with minimal supervision. 15. Adheres to all organizational and departmental policies and procedures. 16. Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work. 17. Attends all required meetings and inservices; seeks opportunities for additional professional development activities as appropriate. Successfully completes a total of at least twelve continuing education hours per year in order to maintain competency and skills required for certification. 18. Performs other duties as assigned. COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION. 1. Knowledge and acceptance of hospice philosophy and principles of care. 2. Skill in organizing and prioritizing workloads to meet deadlines. 3. Skill in observation, communication, and documentation. 4. Ability to communicate effectively both orally and in writing with co-workers and other customers. 5. Ability to establish and maintain effective working relationships with co-workers, patients, families, and other caregivers. 6. Ability to follow basic safety policies and procedures. 7. Ability to use good judgment and to maintain confidentiality of information. 8. Ability to work as a team player. 9. Ability to demonstrate tact, resourcefulness, patience and dedication. 10. Ability to accept direction and adhere to policies and procedures. 11. Ability to work in a fast-paced environment
Arkansas Hospice Hot Springs, AR, USA
Feb 12, 2020
Full time
Under the direct supervision of a Registered Nurse, the Certified Nursing Assistant provides personal hygiene for the patients of Arkansas Hospice and maintains a safe and orderly environment within the guidelines of the interdisciplinary team plan of care. QUALIFICATIONS Education: High school diploma or GED; satisfactory completion of a nursing assistant training and competency evaluation program that complies with the Arkansas Department of Health guidelines also required. Experience: Previous experience in direct patient care in a hospital, long-term care facility, or hospice preferred. Licensure: Certified Nursing Assistant Additional Requirements: Must be eligible for a Letter of Determination and successfully complete a skills evaluation test. Valid Arkansas driver’s license, car insurance, and car also required (Home Care). PRIMARY RESPONSIBILITIES 1. Under the direction and ongoing supervision of the Registered Nurse, performs the following procedures, respecting the dignity, comfort, and privacy of the patient: • Bed bath/sponge bath/tub/whirlpool, and shower; • Shampoo • Skin, hair, and nail care (excluding diabetic patients) • Oral hygiene/care of the mouth/denture care • Toileting and elimination; assistance to bathroom or in using bedpan or commode • Normal range of motion and positioning • Safe transfer and ambulation techniques • Feeding and fluids; sets up meal tray and encourages fluids • Assists nurse when treatments are being performed 2. Performs routine housekeeping tasks to provide a safe and comfortable environment as instructed by the Registered Nurse 3. Conducts rounds on assigned patients every two hours and as needed to assure basic physical care needs are met. Alerts the professional care team member when problems are identified that require professional intervention (Inpatient Center) 4. Maintains accurate documentation of assignments for each patient as directed by Registered Nurse. 5. Establishes a relationship with the patient and family which is respectful, caring and promotes trust and confidentiality while maintaining appropriate boundaries. 6. Communicates effectively with members of the interdisciplinary team, patient, and family. 7. Recognizes and immediately reports to Registered Nurse any changes in the patient’s mental or physical condition, family situation, and/or emergencies. 8. Properly uses equipment required for ensuring patient’s safety. 9. Maintains a clean, safe environment while caring for the patient. 10. Observes, reports, and documents patient status and services provided. Reads and records vital signs indicated on the Plan of Care. Notifies Registered Nurse if vital signs are found to be outside normal limits. 11. Follows standard precautions and basic infection control procedures according to OSHA regulations and Arkansas Hospice, Inc. policies and procedures. 12. Maintains strict confidentiality at all times. 13. Utilizes and models excellent customer service skills at all times; seeks opportunities to assist patients, families and co-workers; demonstrates teamwork and cooperation 14. Accepts direction and follows instructions from supervisor; seeks additional information as needed; works with minimal supervision. 15. Adheres to all organizational and departmental policies and procedures. 16. Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work. 17. Attends all required meetings and inservices; seeks opportunities for additional professional development activities as appropriate. Successfully completes a total of at least twelve continuing education hours per year in order to maintain competency and skills required for certification. 18. Performs other duties as assigned. COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION. 1. Knowledge and acceptance of hospice philosophy and principles of care. 2. Skill in organizing and prioritizing workloads to meet deadlines. 3. Skill in observation, communication, and documentation. 4. Ability to communicate effectively both orally and in writing with co-workers and other customers. 5. Ability to establish and maintain effective working relationships with co-workers, patients, families, and other caregivers. 6. Ability to follow basic safety policies and procedures. 7. Ability to use good judgment and to maintain confidentiality of information. 8. Ability to work as a team player. 9. Ability to demonstrate tact, resourcefulness, patience and dedication. 10. Ability to accept direction and adhere to policies and procedures. 11. Ability to work in a fast-paced environment
Arkansas Hospice Russellville, AR, USA
Feb 10, 2020
Part time
Under the direct supervision of the Hospice Home Manager, the Housekeeper performs routine housekeeping duties including cleaning patient rooms, offices, and public areas while following established guidelines for safety and infection control. QUALIFICATIONS Education: High school diploma or GED. Experience: Previous experience in a hospital, long-term care facility, or hospice preferred. Additional Requirements: May be required to work flexible hours and occasional overtime. PRIMARY RESPONSIBILITIES 1. Perform routine cleaning of patient rooms, offices, and public areas to include dusting, sweeping, mopping, and vacuuming. 2. Clean all areas, furniture, and equipment using only approved cleaning supplies and chemicals. 3. Move furniture and equipment to ensure effective cleaning. Replace furniture and equipment when cleaning is complete. 4. Collect and dispose of trash following established safety and infection control guidelines. 5. Restock supplies in patient rooms, offices, and public areas (e.g., paper products, soap, etc.) as needed. 6. After patient discharge, perform terminal cleaning of patient room according to established guidelines (may include washing walls, windows, furniture, baseboards, etc.). 7. Store cleaning supplies and equipment according to established safety and security guidelines when not in use. . 8. Practice universal precautions and follow environmental safety guidelines including instructions on Material Safety Data Sheets (SDS). 9. Comply with established guidelines for infection control, OSHA regulations, and safety/risk management plans, policies, and procedures. 10. Notify supervisor immediately of any unsafe condition or other situation that may affect the health and/or well-being of patients, staff, or visitors. 11. Maintain strict confidentiality at all times. 12. Utilize and model excellent customer service skills at all times; seek opportunities to assist patients, families and co-workers; demonstrate teamwork and cooperation 13. Accept direction and follow instructions from supervisor; seek additional information as needed; work with minimal supervision. 14. Adhere to all organizational and departmental policies and procedures. 15. Continually meet organizational standards for attendance and punctuality; notify supervisor in a timely manner when employee will be absent or late for work. 16. Attend all required meetings and inservices; seek opportunities for additional professional development activities as appropriate. 17. Perform other duties as assigned. COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION. 1. Knowledge of basic housekeeping procedures. 2. Knowledge of proper use of cleaning chemicals and disinfectants. 3. Knowledge of proper patient bed disinfecting procedures. 4. Knowledge of proper methods for cleaning chemical/biomedical spills. 5. Knowledge of universal precautions. 6. Knowledge and acceptance of hospice philosophy and principles of care. 7. Skill in organizing and prioritizing workloads to meet deadlines. 8. Skill in use of basic cleaning equipment (e.g., vacuum, floor buffer, etc.) 9. Ability to communicate effectively both orally and in writing with co-workers and other customers. 10. Ability to establish and maintain effective working relationships with co-workers, patients, families, and other caregivers. 11. Ability to follow basic safety policies and procedures. 12. Ability to use good judgment and to maintain confidentiality of information. 13. Ability to work as a team player. 14. Ability to demonstrate tact, resourcefulness, patience and dedication. 15. Ability to accept direction and adhere to policies and procedures. 16. Ability to work in a fast-paced environment POSITION SUMMARY Under the direct supervision of the Inpatient Service Manager, the Cook is responsible for the preparation and service of breakfast, lunch and dinner meals for patients according to the approved menu cycle and production sheets. QUALIFICATIONS Education: High school diploma or GED. Experience: Minimum of two years experience in quantity cooking, a basic knowledge of modified diets; training in food service sanitation, and experience utilizing industrial kitchen equipment and utensils. Previous experience in a hospital, long-term care facility, or hospice preferred. Licensure/Certification: Food service sanitation certificate preferred. Additional Requirements: May be required to work flexible hours and occasional overtime. PRIMARY RESPONSIBILITIES 1. Open the kitchen and organize supplies, equipment, and utensils needed for the day’s activities. 2. Prepare meals and beverages according to menu cycle and daily production sheet. 3. Follow menus and recipes as provided by the Inpatient Service Manager (CDM) and Registered Dietician. 4. Accurately prepare food for modified diets, consulting with Registered Dietician as required. 5. Complete and prepare meals in a timely manner as prescribed by established meal times. 6. Adhere to appropriate portion control and avoid over production. 7. Adhere to standards for food temperatures during cooking, serving and storage of leftovers. 8. Maintain freezer and storerooms in an orderly fashion and properly date and label all food items. 9. Follow posted cleaning schedule and ensure a clean kitchen and dining room at all times. 10. Document refrigeration and dish machine temperatures according to posted schedules. 11. Immediately report any equipment malfunction to the CDM. 12. Comply with all established safety guidelines at all times. 13. Maintain strict confidentiality at all times. 14. Utilize and model excellent customer service skills at all times; seek opportunities to assist patients, families and co-workers; demonstrate teamwork and cooperation 15. Accept direction and follow instructions from supervisor; seek additional information as needed; work with minimal supervision. 16. Adhere to all organizational and departmental policies and procedures. 17. Continually meet organizational standards for attendance and punctuality; notify supervisor in a timely manner when employee will be absent or late for work. 18. Attend all required meetings and inservices; seek opportunities for additional professional development activities as appropriate. 19. Perform other duties as assigned. COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION. 1. Knowledge of basic therapeutic diets. 2. Knowledge of basic food service sanitation. 3. Knowledge of food portion and waste control. 4. Knowledge of industrial kitchen operations and procedures. 5. Knowledge of industrial equipment and utensils. 6. Knowledge and acceptance of hospice philosophy and principles of care. 7. Skill in organizing and prioritizing workloads to meet deadlines. 8. Ability to read and follow menus and recipes. 9. Ability to communicate effectively both orally and in writing with co-workers and other customers. 10. Ability to establish and maintain effective working relationships with co-workers, patients, families, and other caregivers. 11. Ability to follow basic safety policies and procedures. 12. Ability to use good judgment and to maintain confidentiality of information. 13. Ability to work as a team player. 14. Ability to demonstrate tact, resourcefulness, patience and dedication. 15. Ability to accept direction and adhere to policies and procedures. 16. Ability to work in a fast-paced environment.
Arkansas Hospice Hot Springs, AR, USA
Feb 10, 2020
Full time
The Case Manager is a Registered Nurse who oversees and participates in the provision of appropriate clinical interventions and support to an assigned caseload of hospice patients. QUALIFICATIONS Education: Graduation from an accredited school of nursing; BSN preferred. Experience: Minimum of one year nursing experience in a hospital, home health agency, hospice, or related program. Licensure: Licensed as a Registered Nurse (RN) in Arkansas. Additional Requirements: Valid Arkansas driver’s license, personal automobile, automobile insurance, and personal cell phone required. PRIMARY RESPONSIBILITIES 1. Manages the patient care functions after the initial admission and assignment to a designated Case Manager. 2. Assists in the admission process as requested. 3. Interprets, when necessary, Arkansas Hospice, Inc. policies and procedures for nursing staff and others to assure understanding and compliance. 4. Coordinates and collaborates with interdisciplinary team members for the management of the plan of care on an ongoing basis to meet patient./family needs.. 5. Updates the Plan of Care on an ongoing basis keeping other team members current regarding the progress of the patient’s physical status and any changing needs for care. 6. Facilitates effective written and verbal communication with patients/families and other healthcare providers. 7. Maintains communication with attending physician and community organizations concerning resources for assigned patients/families. 8. Monitors pain and symptom control to assure optimal patient comfort. 9. Coordinates CNA scheduling needs with Patient Care Coordinator/Area Manager or designee. 10. Initiates referrals for other hospice related care and services. 11. Serves as a preceptor for nurses in orientation, students, and trainees. 12. Reviews documentation of staff as directed; assures documentation is complete, accurate, and timely according to organizational policies and practice standards. 13. Participates in interdisciplinary team meetings, case conferences, care planning activities, and other committee meetings as assigned. 14. Actively participates in Performance Improvement activities. 15. Participates in community outreach activities to educate the public about Arkansas Hospice, Inc. services. 16. Coordinates and provides education on hospice and hospice services for patients/families, other team members, and the community. 17. Rotates on-call duty to provide 24-hour service to patients and families as assigned. 18. Maintains strict confidentiality at all times. 19. Utilizes and models excellent customer service skills at all times; seeks opportunities to assist patients, families and co-workers; demonstrates teamwork and cooperation. 20. Accepts direction and follows instructions from supervisor; seeks additional information as needed; works with minimal supervision. 21. Adheres to all organizational and departmental policies and procedures. 22. Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work. 23. Attends all required meetings and inservices; seeks opportunities for additional professional development activities as appropriate. COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION. 1. Knowledge of palliative care with emphasis on symptom control associated with terminal illness. 2. Knowledge of the holistic approach toward patient care and the nursing process as it applies to hospice patients and families. 3. Knowledge and acceptance of hospice philosophy and principles of care. 4. Skill in organizing and prioritizing workloads to meet deadlines. 5. Ability to recognize both positive and negative aspects of death and grief. 6. Ability to communicate effectively both orally and in writing. 7. Ability to communicate effectively with co-workers and other customers. 8. Ability to follow basic safety policies and procedures. 9. Ability to use good judgment and to maintain confidentiality of information. 10. Ability to work as a team player. 11. Ability to demonstrate tact, resourcefulness, patience and dedication. 12. Ability to accept direction and adhere to policies and procedures. 13. Ability to work in a fast-paced environment.
Arkansas Hospice North Little Rock, AR, USA
Feb 08, 2020
Full time
The On-Call Nurse is a member of the interdisciplinary team and responsible for providing skilled nursing interventions and supportive care in patient homes on weekends, evenings, nights, and holiday on-call in accordance with the hospice interdisciplinary plan of care for each patient. QUALIFICATIONS Education: Graduation from an accredited school of nursing; BSN preferred. Experience: Minimum of two years of nursing experience with a minimum of one year in hospice or home health. Licensure: Licensed as a Registered Nurse (RN) in Arkansas. Additional Requirements: Must be able to work rotating schedule 7 out of 14 days in a pay period; position is paid a salary based on an 80-hour pay period. Must also possess a valid Arkansas driver’s license, car, car insurance, and personal cell phone. PRIMARY RESPONSIBILITIES 1. Assumes responsibility for weekends, evenings, nights and holiday on-call duty as scheduled and consistent with Arkansas Hospice policies and procedures. 2. Assumes primary responsibility for Arkansas Hospice home-based clients including assessing, planning, implementing and evaluating phases of the nursing process. 3. Initiates communication with attending physicians and/or Medical Director to report changes in patient/family and coordinate optimal hospice care for the patient and family. 4. Obtains data on physical, psychological, social and spiritual issues that may influence patient/family health status and incorporates that data into the interdisciplinary care plan as indicated. 5. Responsible for maintaining current patient records so that problems, plans, actions and goals are accurately and clearly stated and changes are reflected as they occur. 6. Monitors physical care of patients and instructs primary caregivers, volunteers and employed caregivers in ways to activate optimal physical comfort and provide emotional support. 7. Responds to medical and emotional crisis and/or death of patients and makes home visits to provide direct care as appropriate. 8. Attends the death, provides appropriate counsel at time of death, and notifies appropriate officials; may be responsible to pronounce death and complete and sign the death certificate. 9. Completes admission process and required documentation in an accurate and timely manner, in the electronic medical record, as needed. 10. Demonstrates familiarity with the hospice philosophy, agency’s mission, policies, procedures, and the rules and regulations related to delivery of hospice care. 11. Performs triage with the caregiver/family regarding patient needs, pain crisis, end-of-life issues and death. 12. Completes documentation in the electronic medical record daily, as outlined by agency policy. 13. Is available by pager/cell phone at all times when on call. Pager/cell phone will remain on at all times in order to respond quickly. 14. All on call team members will be available to make patient visits at any time during their work shifts. Any on call nurse will be subject to respond to patient/family care needs in the patient’s place of residence regardless of the nurse’s current assignment (i.e., triage or runner assignments). 15. On call staff may be reassigned other duties within the on call team’s responsibilities as needed to insure patient care coverage. (i.e., A triage nurse may be reassigned a runner assignment as need arises or runner nurse may be reassigned to triage patient calls as needed.) 16. Reports to Administrator-on-Call as needed. 17. Actively participates in QAPI program. 18. Maintains strict confidentiality at all times. 19. Utilizes and models excellent customer service skills at all times; seeks opportunities to assist patients, families and co-workers; demonstrates teamwork and cooperation. 20. Accepts direction and follows instructions from supervisor; seeks additional information as needed; works with minimal supervision. 21. Adheres to all organizational and departmental policies and procedures. 22. Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work. 23. Attends all required meetings and inservices; seeks opportunities for additional professional development activities as appropriate. COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION. 1. Knowledge of palliative care with emphasis on symptom control associated with terminal illness. 2. Knowledge of the holistic approach toward patient care and the nursing process as it applies to hospice patients and families. 3. Knowledge and acceptance of hospice philosophy and principles of care. 4. Skill in organizing and prioritizing workloads to meet deadlines. 5. Ability to recognize both positive and negative aspects of death and grief. 6. Ability to communicate effectively both orally and in writing. 7. Ability to communicate effectively with co-workers and other customers. 8. Ability to follow basic safety policies and procedures. 9. Ability to use good judgment and to maintain confidentiality of information. 10. Ability to work as a team player. 11. Ability to demonstrate tact, resourcefulness, patience and dedication. 12. Ability to accept direction and adhere to policies and procedures. 13. Ability to work in a fast-paced environment.
Arkansas Hospice Hot Springs, AR, USA
Feb 08, 2020
Full time
Under the direct supervision of a Registered Nurse, the Certified Nursing Assistant provides personal hygiene for the patients of Arkansas Hospice and maintains a safe and orderly environment within the guidelines of the interdisciplinary team plan of care. QUALIFICATIONS Education: High school diploma or GED; satisfactory completion of a nursing assistant training and competency evaluation program that complies with Arkansas Department of Health guidelines also required. Experience: Previous experience in direct patient care in a hospital, long-term care facility, or hospice preferred. Licensure: Certified Nursing Assistant Additional Requirements: Must be eligible for a Letter of Determination and successfully complete a skills evaluation test. Valid Arkansas driver’s license, car insurance, and car also required (Home Care). PRIMARY RESPONSIBILITIES 1. Under the direction and ongoing supervision of the Registered Nurse, performs the following procedures, respecting the dignity, comfort, and privacy of the patient: • Bed bath/sponge bath/tub/whirlpool, and shower; • Shampoo • Skin, hair, and nail care (excluding diabetic patients) • Oral hygiene/care of the mouth/denture care • Toileting and elimination; assistance to bathroom or in using bedpan or commode • Normal range of motion and positioning • Safe transfer and ambulation techniques • Feeding and fluids; sets up meal tray and encourages fluids • Assists nurse when treatments are being performed 2. Performs routine housekeeping tasks to provide a safe and comfortable environment as instructed by the Registered Nurse 3. Conducts rounds on assigned patients every two hours and as needed to assure basic physical care needs are met. Alerts the professional care team member when problems are identified that require professional intervention (Inpatient Center) 4. Maintains accurate documentation of assignments for each patient as directed by Registered Nurse. 5. Establishes a relationship with the patient and family which is respectful, caring and promotes trust and confidentiality while maintaining appropriate boundaries. 6. Communicates effectively with members of the interdisciplinary team, patient, and family. 7. Recognizes and immediately reports to Registered Nurse any changes in the patient’s mental or physical condition, family situation, and/or emergencies. 8. Properly uses equipment required for ensuring patient’s safety. 9. Maintains a clean, safe environment while caring for the patient. 10. Observes, reports, and documents patient status and services provided. Reads and records vital signs indicated on the Plan of Care. Notifies Registered Nurse if vital signs are found to be outside normal limits. 11. Follows standard precautions and basic infection control procedures according to OSHA regulations and Arkansas Hospice, Inc. policies and procedures. 12. Maintains strict confidentiality at all times. 13. Utilizes and models excellent customer service skills at all times; seeks opportunities to assist patients, families and co-workers; demonstrates teamwork and cooperation 14. Accepts direction and follows instructions from supervisor; seeks additional information as needed; works with minimal supervision. 15. Adheres to all organizational and departmental policies and procedures. 16. Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work. 17. Attends all required meetings and inservices; seeks opportunities for additional professional development activities as appropriate. Successfully completes a total of at least twelve continuing education hours per year in order to maintain competency and skills required for certification. 18. Performs other duties as assigned. COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION. 1. Knowledge and acceptance of hospice philosophy and principles of care. 2. Skill in organizing and prioritizing workloads to meet deadlines. 3. Skill in observation, communication, and documentation. 4. Ability to communicate effectively both orally and in writing with co-workers and other customers. 5. Ability to establish and maintain effective working relationships with co-workers, patients, families, and other caregivers. 6. Ability to follow basic safety policies and procedures. 7. Ability to use good judgment and to maintain confidentiality of information. 8. Ability to work as a team player. 9. Ability to demonstrate tact, resourcefulness, patience and dedication. 10. Ability to accept direction and adhere to policies and procedures. 11. Ability to work in a fast-paced environment
Arkansas Hospice Little Rock, AR, USA
Feb 08, 2020
Full time
Under the direct supervision of a Registered Nurse, the Certified Nursing Assistant provides personal hygiene for the patients of Arkansas Hospice and maintains a safe and orderly environment within the guidelines of the interdisciplinary team plan of care. QUALIFICATIONS Education: High school diploma or GED; satisfactory completion of a nursing assistant training and competency evaluation program that complies with Arkansas Department of Health guidelines also required. Experience: Previous experience in direct patient care in a hospital, long-term care facility, or hospice preferred. Licensure: Certified Nursing Assistant Additional Requirements: Must be eligible for a Letter of Determination and successfully complete a skills evaluation test. Valid Arkansas driver’s license, car insurance, and car also required (Home Care). PRIMARY RESPONSIBILITIES 1. Under the direction and ongoing supervision of the Registered Nurse, performs the following procedures, respecting the dignity, comfort, and privacy of the patient: • Bed bath/sponge bath/tub/whirlpool, and shower; • Shampoo • Skin, hair, and nail care (excluding diabetic patients) • Oral hygiene/care of the mouth/denture care • Toileting and elimination; assistance to bathroom or in using bedpan or commode • Normal range of motion and positioning • Safe transfer and ambulation techniques • Feeding and fluids; sets up meal tray and encourages fluids • Assists nurse when treatments are being performed 2. Performs routine housekeeping tasks to provide a safe and comfortable environment as instructed by the Registered Nurse 3. Conducts rounds on assigned patients every two hours and as needed to assure basic physical care needs are met. Alerts the professional care team member when problems are identified that require professional intervention (Inpatient Center) 4. Maintains accurate documentation of assignments for each patient as directed by Registered Nurse. 5. Establishes a relationship with the patient and family which is respectful, caring and promotes trust and confidentiality while maintaining appropriate boundaries. 6. Communicates effectively with members of the interdisciplinary team, patient, and family. 7. Recognizes and immediately reports to Registered Nurse any changes in the patient’s mental or physical condition, family situation, and/or emergencies. 8. Properly uses equipment required for ensuring patient’s safety. 9. Maintains a clean, safe environment while caring for the patient. 10. Observes, reports, and documents patient status and services provided. Reads and records vital signs indicated on the Plan of Care. Notifies Registered Nurse if vital signs are found to be outside normal limits. 11. Follows standard precautions and basic infection control procedures according to OSHA regulations and Arkansas Hospice, Inc. policies and procedures. 12. Maintains strict confidentiality at all times. 13. Utilizes and models excellent customer service skills at all times; seeks opportunities to assist patients, families and co-workers; demonstrates teamwork and cooperation 14. Accepts direction and follows instructions from supervisor; seeks additional information as needed; works with minimal supervision. 15. Adheres to all organizational and departmental policies and procedures. 16. Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work. 17. Attends all required meetings and inservices; seeks opportunities for additional professional development activities as appropriate. Successfully completes a total of at least twelve continuing education hours per year in order to maintain competency and skills required for certification. 18. Performs other duties as assigned. COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION. 1. Knowledge and acceptance of hospice philosophy and principles of care. 2. Skill in organizing and prioritizing workloads to meet deadlines. 3. Skill in observation, communication, and documentation. 4. Ability to communicate effectively both orally and in writing with co-workers and other customers. 5. Ability to establish and maintain effective working relationships with co-workers, patients, families, and other caregivers. 6. Ability to follow basic safety policies and procedures. 7. Ability to use good judgment and to maintain confidentiality of information. 8. Ability to work as a team player. 9. Ability to demonstrate tact, resourcefulness, patience and dedication. 10. Ability to accept direction and adhere to policies and procedures. 11. Ability to work in a fast-paced environment
Arkansas Hospice Pine Bluff, AR, USA
Feb 08, 2020
PRN
The Case Manager is a Registered Nurse who oversees and participates in the provision of appropriate clinical interventions and support to an assigned caseload of hospice patients. QUALIFICATIONS Education: Graduation from an accredited school of nursing; BSN preferred. Experience: Minimum of one year nursing experience in a hospital, home health agency, hospice, or related program. Licensure: Licensed as a Registered Nurse (RN) in Arkansas. Additional Requirements: Valid Arkansas driver’s license, personal automobile, automobile insurance, and personal cell phone required. PRIMARY RESPONSIBILITIES 1. Manages the patient care functions after the initial admission and assignment to a designated Case Manager. 2. Assists in the admission process as requested. 3. Interprets, when necessary, Arkansas Hospice, Inc. policies and procedures for nursing staff and others to assure understanding and compliance. 4. Coordinates and collaborates with interdisciplinary team members for the management of the plan of care on an ongoing basis to meet patient./family needs.. 5. Updates the Plan of Care on an ongoing basis keeping other team members current regarding the progress of the patient’s physical status and any changing needs for care. 6. Facilitates effective written and verbal communication with patients/families and other healthcare providers. 7. Maintains communication with attending physician and community organizations concerning resources for assigned patients/families. 8. Monitors pain and symptom control to assure optimal patient comfort. 9. Coordinates CNA scheduling needs with Patient Care Coordinator/Area Manager or designee. 10. Initiates referrals for other hospice related care and services. 11. Serves as a preceptor for nurses in orientation, students, and trainees. 12. Reviews documentation of staff as directed; assures documentation is complete, accurate, and timely according to organizational policies and practice standards. 13. Participates in interdisciplinary team meetings, case conferences, care planning activities, and other committee meetings as assigned. 14. Actively participates in Performance Improvement activities. 15. Participates in community outreach activities to educate the public about Arkansas Hospice, Inc. services. 16. Coordinates and provides education on hospice and hospice services for patients/families, other team members, and the community. 17. Rotates on-call duty to provide 24-hour service to patients and families as assigned. 18. Maintains strict confidentiality at all times. 19. Utilizes and models excellent customer service skills at all times; seeks opportunities to assist patients, families and co-workers; demonstrates teamwork and cooperation. 20. Accepts direction and follows instructions from supervisor; seeks additional information as needed; works with minimal supervision. 21. Adheres to all organizational and departmental policies and procedures. 22. Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work. 23. Attends all required meetings and inservices; seeks opportunities for additional professional development activities as appropriate. COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION. 1. Knowledge of palliative care with emphasis on symptom control associated with terminal illness. 2. Knowledge of the holistic approach toward patient care and the nursing process as it applies to hospice patients and families. 3. Knowledge and acceptance of hospice philosophy and principles of care. 4. Skill in organizing and prioritizing workloads to meet deadlines. 5. Ability to recognize both positive and negative aspects of death and grief. 6. Ability to communicate effectively both orally and in writing. 7. Ability to communicate effectively with co-workers and other customers. 8. Ability to follow basic safety policies and procedures. 9. Ability to use good judgment and to maintain confidentiality of information. 10. Ability to work as a team player. 11. Ability to demonstrate tact, resourcefulness, patience and dedication. 12. Ability to accept direction and adhere to policies and procedures. 13. Ability to work in a fast-paced environment.
Arkansas Hospice Russellville, AR, USA
Feb 08, 2020
PRN
Under the direct supervision of a Registered Nurse, the Certified Nursing Assistant provides personal hygiene for the patients of Arkansas Hospice and maintains a safe and orderly environment within the guidelines of the interdisciplinary team plan of care. QUALIFICATIONS Education: High school diploma or GED; satisfactory completion of a nursing assistant training and competency evaluation program that complies with Arkansas Department of Health guidelines also required. Experience: Previous experience in direct patient care in a hospital, long-term care facility, or hospice preferred. Licensure: Certified Nursing Assistant Additional Requirements: Must be eligible for a Letter of Determination and successfully complete a skills evaluation test. Valid Arkansas driver’s license, car insurance, and car also required (Home Care). PRIMARY RESPONSIBILITIES 1. Under the direction and ongoing supervision of the Registered Nurse, performs the following procedures, respecting the dignity, comfort, and privacy of the patient: • Bed bath/sponge bath/tub/whirlpool, and shower; • Shampoo • Skin, hair, and nail care (excluding diabetic patients) • Oral hygiene/care of the mouth/denture care • Toileting and elimination; assistance to bathroom or in using bedpan or commode • Normal range of motion and positioning • Safe transfer and ambulation techniques • Feeding and fluids; sets up meal tray and encourages fluids • Assists nurse when treatments are being performed 2. Performs routine housekeeping tasks to provide a safe and comfortable environment as instructed by the Registered Nurse 3. Conducts rounds on assigned patients every two hours and as needed to assure basic physical care needs are met. Alerts the professional care team member when problems are identified that require professional intervention (Inpatient Center) 4. Maintains accurate documentation of assignments for each patient as directed by Registered Nurse. 5. Establishes a relationship with the patient and family which is respectful, caring and promotes trust and confidentiality while maintaining appropriate boundaries. 6. Communicates effectively with members of the interdisciplinary team, patient, and family. 7. Recognizes and immediately reports to Registered Nurse any changes in the patient’s mental or physical condition, family situation, and/or emergencies. 8. Properly uses equipment required for ensuring patient’s safety. 9. Maintains a clean, safe environment while caring for the patient. 10. Observes, reports, and documents patient status and services provided. Reads and records vital signs indicated on the Plan of Care. Notifies Registered Nurse if vital signs are found to be outside normal limits. 11. Follows standard precautions and basic infection control procedures according to OSHA regulations and Arkansas Hospice, Inc. policies and procedures. 12. Maintains strict confidentiality at all times. 13. Utilizes and models excellent customer service skills at all times; seeks opportunities to assist patients, families and co-workers; demonstrates teamwork and cooperation 14. Accepts direction and follows instructions from supervisor; seeks additional information as needed; works with minimal supervision. 15. Adheres to all organizational and departmental policies and procedures. 16. Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work. 17. Attends all required meetings and inservices; seeks opportunities for additional professional development activities as appropriate. Successfully completes a total of at least twelve continuing education hours per year in order to maintain competency and skills required for certification. 18. Performs other duties as assigned. COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION. 1. Knowledge and acceptance of hospice philosophy and principles of care. 2. Skill in organizing and prioritizing workloads to meet deadlines. 3. Skill in observation, communication, and documentation. 4. Ability to communicate effectively both orally and in writing with co-workers and other customers. 5. Ability to establish and maintain effective working relationships with co-workers, patients, families, and other caregivers. 6. Ability to follow basic safety policies and procedures. 7. Ability to use good judgment and to maintain confidentiality of information. 8. Ability to work as a team player. 9. Ability to demonstrate tact, resourcefulness, patience and dedication. 10. Ability to accept direction and adhere to policies and procedures. 11. Ability to work in a fast-paced environment
Arkansas Hospice Batesville, AR 72501, USA
Feb 08, 2020
Full time
The Provider Relations Representative is responsible for identifying current and potential referral sources and marketing Arkansas Hospice services to those sources. These referral sources include physicians, case managers, social workers, nurses, hospitals, long term care facilities. QUALIFICATIONS Education: Bachelor’s degree in Communications, Marketing, Social Services, or related field preferred; high school diploma/GED plus at least 5 years recent directly related experience may be substituted for a degree. Experience: Minimum of two years previous related work experience preferably in a hospice. Additional Requirements: Valid Arkansas driver’s license, car insurance, and car required. Must be able to travel daily to various locations. PRIMARY RESPONSIBILITIES 1. Contacts referral sources according to marketing plan: • Level A Source (frequently refers patients and has highest referral potential; visits weekly) • Level B Source (frequently refers patients; visits every two weeks) • Level C Source ( occasionally refers patients; visits monthly) • Level D Source ( rarely refers patients or does not yet refer patients; visits quarterly) 2. Identifies potential referral sources and arranges educational visits by Provider Relations staff or team. 3. Staffs Arkansas Hospice booths at provider meetings. 4. Provides educational inservices to healthcare providers. 5. Collaborates with local clinical team to assist with community events and presentations. 6. Notifies, documents and collaborates with the appropriate staff member(s) and/or clinical leaders regarding any patient care or service issues discussed during visits to referral sources. 7. Develops relationships with nursing homes, hospitals, healthcare providers, and other referral resources. 8. Actively solicits new contracts and updates existing contracts with hospitals, nursing homes, and ALF’s in the service area. 9. Develops market plan for assigned territory and maintains profiles on current and potential referral sources. 10. Collaborates with local clinical team to address potential service opportunities throughout territory. 11. Utilizes supplies and monies as budgeted; obtains prior approval from direct supervisor for all expenditures. 12. Maintains strict confidentiality at all times. 13. Utilizes and models excellent customer service skills at all times; seeks opportunities to assist patients, families and co-workers; demonstrates teamwork and cooperation. 14. Accepts direction and follows instructions from supervisor; seeks additional information as needed; works with minimal supervision. 15. Adheres to all organizational and departmental policies and procedures. 16. Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work. 17. Attends all required meetings and inservices; seeks opportunities for additional professional development activities as appropriate. 18. Performs other duties as assigned. COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION. 1. Knowledge and acceptance of hospice philosophy and principles of care. 2. Knowledge of computer software applications. 3. Skill in organizing and prioritizing workloads to meet deadlines. 4. Skill in public speaking. 5. Ability to work independently with a minimum of supervision. 6. Ability to work collaboratively with patient, health care team, physicians, hospice employees and volunteers. 7. Ability to communicate effectively both orally and in writing with co-workers and other customers. 8. Ability to follow basic safety policies and procedures. 9. Ability to use good judgment and to maintain confidentiality of information. 10. Ability to work as a team player. 11. Ability to demonstrate tact, resourcefulness, patience and dedication. 12. Ability to accept direction and adhere to policies and procedures. 13. Ability to work in a fast-paced environment and complete multiple tasks simultaneously.
Arkansas Hospice Little Rock, AR, USA
Feb 08, 2020
PRN
The Staff Registered Nurse (RN) is responsible for coordinating the interdisciplinary Plan of Care for assigned patients/families, providing appropriate interventions and support for the patients/families/caregivers by identifying their physical, psychological, social, economic and spiritual needs, and actively participating as a member of the interdisciplinary team by providing these interventions. QUALIFICATIONS Education: Graduation from an accredited school of nursing; BSN preferred. Experience: Previous nursing experience in a hospital, home health agency, or hospice preferred; new graduates also eligible. Licensure: Licensed as a Registered Nurse in Arkansas. Additional Requirements: Ability to work flexible hours and occasional overtime required. CPR certification required (Little Rock Inpatient Center). PRIMARY RESPONSIBILITIES 1. Provides safe, high quality, and comprehensive nursing care to assigned patients, families and caregivers; coordinates development and revision of the patient’s Plan of Care. 2. Performs ongoing physical and emotional assessment of patient/family for admission to hospice; assesses patient/family/caregiver for response and acceptance of the hospice concept; provides accurate information regarding services and expectations for care. 3. In collaboration with the hospice physician, provides patient care which emphasizes the relief of pain and physical discomfort and addresses the spiritual needs and emotional stresses which may accompany a life threatening illness. 4. Obtains data on physical, psychological, social, and spiritual factors that may influence patient/family health status; incorporates the data into the plan of care as indicated. 5. Promotes effective written and verbal communication with patients, families, interdisciplinary team members, and other health care providers. Initiates communication with the attending physician and other community resources to report changes and coordinate optimal care and use of resources for assigned patients/families. 6. Maintains up-to-date patient records so that problems, plans, actions, and goals are accurately and clearly stated and changes are reflected as they occur. 7. Documents care given daily according to organizational guidelines. 8. Provides education and information about hospice and hospice care for patients, families, team members, and the community. Teaches families and caregivers appropriate techniques for providing patient care. 9. Uses equipment and supplies effectively and efficiently. Orders supplies, medications, and equipment appropriately. 10. Actively participates in interdisciplinary team meetings, case conferences, and other care plan meetings. 11. Conducts evaluations of CNA’s and/or LPN’s according to state health and federal regulations. 12. Actively participates in QAPI program. 13. Maintains strict confidentiality at all times. 14. Utilizes and models excellent customer service skills at all times; seeks opportunities to assist patients, families and co-workers; demonstrates teamwork and cooperation. 15. Accepts direction and follows instructions from supervisor; seeks additional information as needed; works with minimal supervision. 16. Adheres to all organizational and departmental policies and procedures. 17. Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work. 18. Attends all required meetings and inservices; seeks opportunities for additional professional development activities as appropriate. 19. Performs other duties as assigned. COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION. 1. Knowledge of palliative care with emphasis on symptom control associated with terminal illness. 2. Knowledge of the holistic approach toward patient care and the nursing process as it applies to hospice patients and families. 3. Knowledge and acceptance of hospice philosophy and principles of care. 4. Skill in organizing and prioritizing workloads to meet deadlines. 5. Ability to recognize both positive and negative aspects of death and grief. 6. Ability to communicate effectively both orally and in writing. 7. Ability to communicate effectively with co-workers and other customers. 8. Ability to follow basic safety policies and procedures. 9. Ability to use good judgment and to maintain confidentiality of information. 10. Ability to work as a team player. 11. Ability to demonstrate tact, resourcefulness, patience and dedication. 12. Ability to accept direction and adhere to policies and procedures. 13. Ability to work in a fast-paced environment.