Cape Cod Healthcare

Efficiently operates communications systems within department guidelines.   Description:     Provides excellence in Customer Service through efficiently and accurately directing calls to appropriate individuals and departments using a positive and friendly tone.    Handles emergency calls in a timely and effective manner in a fast paced environment.  Prioritizes, receives, analyzes and determines proper routing and handling of all calls related to fire and security issues, alarms, codes and drills. Appropriately manages multiple modes of communication, including but not limited to; e-mail, telephones, pagers, radios and overhead paging. Revises on-call schedules for Clinical and Ancillary Departments. Updates communications database. Maintains STAT log, pager log and key log. Issues and receives communication devices when requested. Control lockset keys as required. Performs other work related duties and activities as assigned or requested. Consistently provides service...

Delivers patient care through the nursing process of assessment, planning, implementation and evaluation. Administers and monitors patient responses to all medications. Directs and guides patient care, teaching and activities of ancillary personnel while maintaining standards of professional nursing within the realm of Hospital Policy. Maintains and delivers the highest quality customer service standards.   Description:   Properly utilizes the nursing process in caring for patients by maintaining relevant, accurate and current patient records as evidenced by Nursing PI activities.  Provides documentation of assessment of the patient throughout the Hospital admission including physical, psychological, social dimensions and discharge plans.  Summarizes assessment data and initiate plan of care with communication of pertinent data to allied patient care providers as evidenced by Nursing PI activities. Understands, assumes, and demonstrates proficiency in the role of charge nurse....

Financially clear all scheduled and unscheduled patients prior to or within 24 hours of their visit.   Description:   Process assigned work based on department operating procedures.  This includes utilizing work flow software (such as Revenue Protect) to record actions taken on accounts as they move through the financial clearance process. Establish priority for visit clearance based on screening criteria including visit type and service date in order to ensure timely and correct reimbursement from insurance plans.  Verify the accuracy of demographic and payer information and notify admissions, scheduling and other related departments of concerns or corrections. Utilize NEHEN, Emdeon or payer websites to validate the insurance effective dates, coverage levels and financial obligations of patients in advance of scheduled service dates.  Ensure that the proper insurance payer plan choice and billing address are assigned correctly in the patient accounting system. Explain and process...

Plans, organizes and implements social work services to patients and families. Plans for discharge and after-care. Maintains contact with referring agencies and related people, and with community resources used for referral.   Description:   Assists patients and families to adjust to illness and lifestyle changes related to illness and hospitalization. Completes a comprehensive assessment of patient and family members to obtain information about psychosocial issues including the home. environment, family relationships, mental health history, substance abuse history, economic and cultural needs. Completes a risk assessment and interventions for at risk populations such as children, elderly, disabled, victims of abuse and neglect, domestic violence. Conducts clinical assessments of patients presenting with emotional, mental health and substance abuse issues and coordinates with internal and external providers for care and safe discharge planning once the appropriate disposition is...

PSA - Responsible for the transportation and personal needs of patients and general maintenance of the unit PCT - Responsible for EKGs phlebotomy gluco scans suctioning and the collection of sputum by means of suctioning   Description:   PSA (Grade 5) Must be courteous to patients, customers, clients and other employees of the organization. Transports patients via wheelchairs and stretchers. Identify and locate needed accessories to facilitate transport. Vital signs, oxygen saturation, weights, and non-invasive specimen collection. Answering call lights. Making beds both empty and occupied. Turning and positioning patients, range of motion, ambulation, and toiletry. Assistance with all ADL's and complete care as needed. Setting up, assisting and educating patients,  with commodes, bedpans, urinals, sitz baths, walkers, wheel chairs, slings, knee mobilizes, knee immobilizers, trapeze, venodyne boots, crutches, specific precautions- with input from PT as needed Appropriate emptying...

To provide security for patients, visitors and employees. Protect the assets of the Hospital including the buildings and property of Falmouth Hospital. To enforce all applicable policies, rules, and regulations of the Hospital.   Description:   Patrol Hospital buildings and grounds, to protect against fire, theft, illegal entry, infractions of safety regulations and other irregularities. Insure the security and safety of Hospital properties, employees, equipment and records, as well as, all physical aspects of the property including parking lots and motor vehicles.  Participate in investigations, maintain records and prepare incident reports and other documents pertinent to security activities accurately and completely. Investigate disturbances and in the event of emergency, take charge of policing to maintain order, safety and to protect property. Respond to emergency situations such as accidents and injuries crimes and safety hazards.  Provide assistance and summon the proper...

Performs routine job related cleaning procedures for all patient rooms, ancillary areas, support areas and immediate vicinity of entrances, including trash pickup on the grounds.   Description:   Must be courteous to patients, visitors, physicians, volunteers, and other employees of the organization. Under the general supervision of the E.S. Manager or E.S. personnel placed in charge, is responsible for the following duties: Cleans patient rooms/ancillary areas as assigned within the hospital and departmental policies and procedures including but not limited to: discharge cleaning, chemical usage, terminal cleaning, or cleaning, floor care and refinishing, dry and wet mopping, vacuuming, carpet extraction, dusting, baseboard cleaning. Maintains cleaning equipment in proper condition. Stocks assigned areas with clean linen. Removes small quantities of snow and salts walks in immediate entrances. Replaces easily accessible light bulbs as needed. Dust/damp mop floors in corridors,...

Performs interventional procedures by applying ionizing radiation to patients in a manner consistent with prescribed radiation protection safety standards under the direction of Physicians.   Description:   Assist in all aspects of invasive procedures, including scrubbing, circulating, monitoring and recording hemodynamic parameters in accordance to policy and procedure. Assists in diagnostic and interventional procedures. Operates all  equipment/devices as appropriate including but not limited to:   Radiology equipment. Transfer images to the PACS system and check image quality and            proper identification. Positions patient on examination table and adjusts immobilization devices as required to obtain optimum views of specified area of the body requested by physician as determined by department policy and procedure. Receive and review requests for interventional studies.  Transfers patients onto medical equipment, wheelchairs, and stretchers. Assumes care for physical and...

To provide administrative support in an efficient, timely and professional manner to the MACC practice. This includes providing excellent service to internal and external customers while maintaining an efficient flow of daily patient schedule and front office operations.   Description:   Greets and promptly acknowledges patients’ presence in the waiting room Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record Checks-in/registers new and existing patients in the electronic medical record, verbally verifies all demographic information, verifies insurance authorization, collects co-pays, and prepares deposits for currier pickup Gives the appropriate paperwork to the patient to complete, photocopies patient's insurance cards, and photo ID Schedule and reschedules patient appointments and/or consult requests in person or by telephone in the electronic...

Performs interventional procedures by applying ionizing radiation to patients in a manner consistent with prescribed radiation protection safety standards under the direction of Physicians   Description:   Assist in all aspects of invasive procedures, including scrubbing, circulating, monitoring and recording hemodynamic parameters in accordance to policy and procedure. Assists in diagnostic and interventional procedures. Operates all  equipment/devices as appropriate including but not limited to:   Radiology equipment. Transfer images to the PACS system and check image quality and            proper identification. Positions patient on examination table and adjusts immobilization devices as required to obtain optimum views of specified area of the body requested by physician as determined by department policy and procedure. Receive and review requests for interventional studies.  Transfers patients onto medical equipment, wheelchairs, and stretchers. Assumes care for physical and...

Reviews patient accounts to identify and assist any patient in qualifying for and obtaining health care assistance/coverage when no other payer source is available with the goal of maximizing reimbursement for services.   Description:   Coordinates and works with the FCC staff to Identify, review, and monitors all pre-admissions, admissions, and encounters with potential financial concern.  Discuss and determine financial arrangements for patient care encounters and provides charge estimates during pre-admission screening Determines and tracks deductible amounts for Health Safety Net and determines if a claim can be submitted to the HSN. Works these accounts accordingly in all necessary systems. Explain and process payments from patients, which may include but not limited to co-pays, co-insurance, and deductibles. Follows department procedures related to securing payment information, providing patient receipts and reconciling daily receipts. Establish payment arrangements for unpaid...

Performs a comprehensive Physical Therapy assessment of patients referred for service including but not limited to physiological, psychosocial, environmental factors and health history. Integrate pertinent data to develop a plan of care to promote function and safety. Participates with other staff in the development of agency policies and programs necessary to achieve agency objectives as they relate to patient care.   Description:   Maintain annual HHRG values at the National Standard as appropriate. Utilize HHRG values to establish visit frequency and to establish appropriate interdisciplinary utilization. Annual outcomes meet National Benchmarks. Refers to community resources as appropriate. Evaluates the clinical needs of the patient; initiates, develops, implements and makes necessary revisions to the patient's plan of care; addresses all problems in the plan of care and documents accordingly. Participates in inter-disciplinary patient case conferences; evaluates effectiveness...

Ensures all Radiology Department employees are able to perform at the required level of competency, meeting job and regulatory requirements and organizational policies. Develops and manages process improvement and patient satisfaction initiatives to improve the efficiency and workflow of the department. Provides management support for department operations and assumes leadership responsibilities in the absence of the director.   Description:   Ensures the continuing education and training needs of department employees are met: Assesses learning needs and identifies needed education and training for employees to meet job requirements and/or comply with regulatory requirements and organizational policies. Coordinates with department director to ensure needed education and/or on-the-job training are provided to employees.  Provides clinical instruction to staff for competency development. Maintains and updates clinical competencies for all radiology positions and modalities....

The Senior Analyst position is for a seasoned report writer that will be creating reports from live Production systems, so the use of highly efficient report writing is absolutely necessary.   Description:   Actively practices customer service by displaying flexibility, team spirit, open communication, effective listening, respect, honesty, courtesy, and accountability when dealing with all external and internal customers. Maintains confidentiality, integrity and ethics in work performance and relationships. Displays a team approach by communicating with others, integrating and accepting ideas and accepting and offering help to others. Utilizing the clinical knowledge, the analyst will write interpretive clinical reports relevant to the patients’ care and/or clinical operations. The Clinical Report Analyst will work with clinical IT group to design and modify queries and/or reports to the support the Clinical IT team as well as supporting clinical departments, both for ad hoc and...

To provide clerical/secretarial and customer service support to the Urgent Care Center.   Description:   Provide secretarial/clerical coverage in an efficient, timely and professional manner. Review payment policies and collect copay at time of service. Greet patients and obtain demographic and insurance information and register patient into system.  Answer telephone in less than four rings, direct calls to appropriate persons and take accurate messages.  Obtain legally acceptable general consents to bill third parties.  Secure copies of valid insurance cards and photo identification cards. Open and distribute mail . Fax prescriptions to pharmacy for patients as needed. Refer to Medical Records any patients, outside agencies and physicians looking to obtain copies of medical records. Assist physician in contacting CCHC on call providers or a patient’s primary care physician. Maintain patient records including the retrieval of patient charts to file correspondence, reports, test...

Provides high level of customer and patient service. Collects and processes lab specimens via phlebotomy, and EKGs. Admits patient demographic information and lab orders into the LIS.   Description:   Responsible to provide good customer service as the front line support staff for the laboratory.  Communicate professionally and confidentially with patients, clients and staff members. Successfully collects blood samples from both ambulatory and bed ridden patients utilizing venipuncture sticks, finger sticks and heel sticks.  Obtains throat culture swabs and verbally instructs patients on collecting samples at home, i.e. stools and 24 hour urines. Processes laboratory specimens according to the test methodology guidelines for the appropriate testing site; centrifuging samples, pouring off serum or plasma, keeping sample at optimum temperature for accurate results to be achieved.  Properly register patient demographic information into the Meditech System, or in the future any...

Provides high level of customer and patient service. Collects and processes lab specimens via phlebotomy, and EKGs. Admits patient demographic information and lab orders into the LIS.   Description:   Responsible to provide good customer service as the front line support staff for the laboratory.  Communicate professionally and confidentially with patients, clients and staff members. Successfully collects blood samples from both ambulatory and bed ridden patients utilizing venipuncture sticks, finger sticks and heel sticks.  Obtains throat culture swabs and verbally instructs patients on collecting samples at home, i.e. stools and 24 hour urines. Processes laboratory specimens according to the test methodology guidelines for the appropriate testing site; centrifuging samples, pouring off serum or plasma, keeping sample at optimum temperature for accurate results to be achieved.  Properly register patient demographic information into the Meditech System, or in the future any...

Provides high level of customer and patient service. Collects and processes lab specimens via phlebotomy, and EKGs. Admits patient demographic information and lab orders into the LIS.   Description:   Responsible to provide good customer service as the front line support staff for the laboratory.  Communicate professionally and confidentially with patients, clients and staff members. Successfully collects blood samples from both ambulatory and bed ridden patients utilizing venipuncture sticks, finger sticks and heel sticks.  Obtains throat culture swabs and verbally instructs patients on collecting samples at home, i.e. stools and 24 hour urines. Processes laboratory specimens according to the test methodology guidelines for the appropriate testing site; centrifuging samples, pouring off serum or plasma, keeping sample at optimum temperature for accurate results to be achieved.  Properly register patient demographic information into the Meditech System, or in the future any...

Provides high level of customer and patient service. Collects and processes lab specimens via phlebotomy, and EKGs. Admits patient demographic information and lab orders into the LIS.   Description:   Responsible to provide good customer service as the front line support staff for the laboratory.  Communicate professionally and confidentially with patients, clients and staff members. Successfully collects blood samples from both ambulatory and bed ridden patients utilizing venipuncture sticks, finger sticks and heel sticks.  Obtains throat culture swabs and verbally instructs patients on collecting samples at home, i.e. stools and 24 hour urines. Processes laboratory specimens according to the test methodology guidelines for the appropriate testing site; centrifuging samples, pouring off serum or plasma, keeping sample at optimum temperature for accurate results to be achieved.  Properly register patient demographic information into the Meditech System, or in the future any...

Assesses and initiates Rx protocols of point in education. Coordinates total nursing care for patients in the Emergency Department. Participates in patient and family teaching. Demonstrates leadership abilities by working cooperatively with ancillary nursing and other patient care team personnel in maintaining standards for professional nursing in the clinical setting.   Description:   Practices according to entity mandatory requirements.  Practices according to department expectations.               Practices with a Customer Service approach to all activities           Cares for patients utilizing the nursing process.                  Provides care as part of the interdisciplinary team.                           Utilizes internal and external resources.                Provides effective patient/family teaching.                           Documents according to entity/Department guidelines.                 Administers medications safely.                Provides care according to best...