Our Mission, Vision and Values
The Massachusetts Eye and Ear Infirmary is a specialty hospital dedicated to excellence in the care of disorders that affect the eye, ear, nose, throat, and adjacent regions of the head and neck. The Mass. Eye and Ear provides primary care and serves as a referral center for outpatient and inpatient medical and surgical care.
In conjunction with Harvard Medical School, Mass. Eye and Ear is committed to the education of future health care professionals, as well as the education of the public concerning the prevention, diagnosis, and treatment of the diseases in its specialties and concerning the rehabilitation of patients handicapped by these diseases.
In order to provide the highest quality of contemporary care and even better care in the future, Mass. Eye and Ear conducts laboratory and clinical research in its areas of specialty.
Mass. Eye and Ear recognizes its obligation to serve as a source of excellence in patient care, teaching, and research in Massachusetts, the United States, and the world.
Massachusetts Eye and Ear Infirmary will be the preeminent world-wide source of advances and leaders in preserving and restoring vision, hearing, balance and voice, as well as in curing disorders of the head and neck.
We will achieve this vision through our mission:
Providing exceptional clinical careConducting cutting-edge translational and bench researchTeaching tomorrow’s leaders and today’s medical community
Quality Patient Care. In every decision we make, we will ensure that our primary focus is on the delivery of the highest quality of patient care possible and that we will continue to work to improve what is possible for patients everywhere.
Service Excellence. We want to make access to the care we provide easier for a wider range of patients, expanding our range by forging new relationships and alliances. We want our patients, physicians, researchers and employees to have the best experience possible in a healthcare environment, respecting the unique needs and goals of all.
Research and Academic Leadership. The progress of patient care depends on the innovations created by our researchers and the future of our health care activities presumes superb educational programs.
Fiscal Health. To accomplish our mission, we all must work to strengthen our financial performance.
Mass. Eye and Ear is a Harvard Medical School teaching hospital and home to the world's largest vision and hearing research centers. US News and World Report ranks Mass. Eye and Ear #1 in the nation for Ear, Nose, Throat, Head and Neck care and #1 in the Northeast for Eye care in the 2015-16 'Best Hospital' rankings. It’s our goal that our accounting and administrative systems match the world class care being delivered at our facilities.